WHAT IS A CITIZEN COMPLAINT?
A citizen complaint is an allegation of any action or inaction by Division personnel that the individual considers being contrary to law, proper procedure, good order or in some manner prejudicial to the individual, the Police Division or to the community.
If the only complaint is a contention of innocence of a charge without any allegation of misconduct by a sworn officer, you should seek judicial redress through established court procedure.
WHO HANDLES CITIZEN COMPLAINTS?
Complaints about the quality of service provided will be assigned to the employee’s immediate supervisor by the Chief of Police. Examples of these complaints are:
- Discourtesy/Unprofessional Attitude
- Lack of Proper Service
- Improper Procedure (e.g. offense investigation, use of discretion, official law enforcement practices, etc.)
Allegations of misconduct will be handled by the Chief of Police and/or the judicial system. Examples of these complaints are:
- Criminal Conduct
- Sexual misconduct
- Use of excessive force
- Unnecessary pointing of firearms at persons
- Serious misconduct (severe nature or pattern of violations, lack of service, etc.)
- Improper searches and seizures
- Discrimination
HOW DO I FILE A COMPLAINT?
A complaint should be filed in writing, although they can be taken verbally. All complaints will be directed to a supervisor. A Newark Division of Police Citizen Complaint Form should be completed by the complainant. Supervisors may complete the Citizen Complaint Form when taking a verbal complaint
WHAT INFORMATION DO I NEED TO PROVIDE?
On the Citizen Complaint Form you will be requested to give your name, address, phone numbers, and email addresses where you can be reached; and the names, addresses, and phone numbers and email addresses of any witnesses.
You will need to provide the date, time, and facts of the incident. If you have the officer’s name, badge number, shift assignment, or car number it would be helpful, but is not necessary.
HOW WILL MY COMPLAINT BE RESOLVED?
A quality of service complaint will be assigned to a supervisor and fully investigated. You may be asked to appear at our Police Division for an interview or it might be handled over the telephone.
Any serious allegation described above will be handled by the Chief of Police and/or by any of the Bureau Commanders. You will be interviewed in person regarding serious allegations.
Upon completion of the investigation a report will be forwarded to the Chief of Police for final disposition. Once the report is approved, you will be informed in writing of the outcome of the investigation of your complaint including whether any non-disciplinary corrective action or disciplinary action was taken.
It is a violation of Ohio law to file a false complaint against a police officer (ORC 2921.15).
________________________________________ To file a complaint, please click on the link below and print a copy of the form to complete.
Citizen Complaint Form